Privacy Policy

Privacy Policy

Last updated: 24 September 2025

1) Who we are

Pet Brand Saver (“we”, “us”, “our”) is the controller of your personal data when you use petbrandsaver.com and our services.

  • Email: support@petbrandsaver.com

  • Phone: 01254 449030 (Mon–Fri, 9am–5pm)

  • Postal address: Unit 2B Atlas Works, River Street, Blackburn, BB1 1EG

We comply with the UK GDPR and Data Protection Act 2018.


2) The data we collect

We collect and process the following categories of data:

  • Identity & contact: name, email, phone number, billing/delivery addresses.

  • Order details: products purchased, order history, delivery preferences.

  • Payment info: last 4 digits/transaction references from payment providers (we don’t store full card numbers).

  • Website usage: IP address, device info, pages viewed, and cookies/analytics.

  • Marketing preferences: your opt-ins/opt-outs.

  • Customer support: messages, call notes, attachments (e.g., delivery damage photos).

We do not intentionally collect special category data (e.g., health, religion).


3) How we use your data (and legal bases)

We use your data to:

  • Fulfil your order (create account, take payment, deliver products, provide updates) – Contract.

  • Provide customer support (returns, queries, complaints) – Contract/Legitimate interests.

  • Fraud prevention & securityLegitimate interests/Legal obligation.

  • Service improvements & analytics (site performance, product demand) – Legitimate interests.

  • Marketing (emails/SMS with offers, news) – Consent (you can withdraw any time).

  • Legal & compliance (tax, accounting, regulator requests) – Legal obligation.


4) Who we share data with

We share only what’s necessary with trusted partners:

  • Payment processors (e.g., card processors) to take payments securely.

  • Couriers/fulfilment to deliver your orders and provide tracking.

  • IT/hosting & analytics to run our website and understand performance.

  • Professional advisers (legal/accounting) and authorities where required by law.

We don’t sell your personal data.


5) International transfers

If a supplier stores data outside the UK, we ensure appropriate safeguards (e.g., UK IDTA/Standard Contractual Clauses) are in place.


6) Data retention

We keep your data only as long as needed:

  • Orders & invoices: typically 6 years (legal/tax).

  • Account data: while your account is active; we delete or anonymise after inactivity where feasible.

  • Support messages: up to 3 years after resolution.

  • Marketing data: until you unsubscribe or ask us to delete it.


7) Your rights

You have the right to:

  • Access your data and get a copy.

  • Rectify inaccurate or incomplete data.

  • Erase your data (where applicable).

  • Restrict or object to processing in certain cases.

  • Data portability for data you provided to us.

  • Withdraw consent for marketing at any time (e.g., unsubscribe link or contact us).

To exercise your rights, email support@petbrandsaver.com. We respond within one month.

Complaints: You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We’d appreciate the chance to resolve your concerns first.


8) Marketing preferences

We’ll send marketing only if you opt in (or where permitted). You can unsubscribe at any time via the link in our emails or by contacting us. Unsubscribing won’t affect order or service emails.


9) Cookies

We use cookies to run the site, remember your basket, and analyse performance.
See our [Cookie Policy] for details on types of cookies and how to manage them.


10) Security

We use technical and organisational measures to protect your data (encryption, access controls, staff training). We may ask for proof of identity before actioning certain requests.


11) Children

Our site is for customers 18+. If you’re under 18, a parent/guardian must place orders on your behalf.


12) Third-party links

Our site may link to external websites we don’t control. Check their privacy policies before providing personal data.


13) Changes to this policy

We may update this policy from time to time. We’ll post the latest version here and adjust the “Last updated” date. Significant changes may be notified by email or site notice.