Terms & Conditions

These Terms and Conditions govern your use of the website accessed through petbrandsaver.com (the “Website”) and any orders you place through it.

Please read them carefully, as they affect your rights and obligations under the law. By using the Website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Website.

1. Ownership and Intellectual Property

1.1 The Website is owned and operated by Pet Brand Saver Ltd, a company registered in England and Wales.

1.2 All content, trademarks, images, and material on the Website are protected by copyright and other intellectual property rights. You may download material only for personal, non-commercial use and must retain all copyright notices.

1.3 You may not copy, distribute, reproduce, or commercially exploit any part of the Website without prior written consent.

2. Your Account

2.1 You are responsible for maintaining the confidentiality of your account and password. You accept responsibility for all activities that occur under your account.

2.2 You must ensure that the information you provide is accurate and kept up to date.

2.3 You must be 18 years or over to place an order. Users under 18 may only use the Website with the involvement of a parent or guardian.

3. Website Information & Availability

3.1 We make every effort to ensure product descriptions, images, and details are accurate. However, some information is supplied by manufacturers and may change without notice. Always refer to product packaging for the most accurate details.

3.2 We cannot guarantee that the Website will be free from interruptions, delays, or errors.

3.3 Access may occasionally be restricted for maintenance or updates.

4. Ordering Goods

4.1 All orders are subject to acceptance. You will receive an email confirmation when your order has been accepted and dispatched.

4.2 Promotional codes and offers are subject to verification and availability.

4.3 All prices include VAT. Delivery charges are clearly displayed at checkout.

5. Payment

5.1 Payment is taken at the time of order. If we are unable to fulfil your order, a full refund will be issued.

5.2 While we aim to ensure all prices are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will contact you before dispatch.

6. Delivery

6.1 Delivery terms are set out on our Delivery & Returns page.

6.2 While we aim to deliver on time, delays may occur due to factors outside our control.

6.3 Risk of loss and damage passes to you upon delivery. Ownership of goods passes to you once full payment has been received.

7. Consumer Rights

7.1 You may cancel your order within 30 days of receiving the goods, provided items are returned unopened and in original condition.

7.2 Refunds will be issued in accordance with our Returns Policy.

8. Returns

Details of our returns process can be found on our Delivery & Returns page.

9. Liability

9.1 We warrant that goods purchased are of satisfactory quality and fit for purpose.

9.2 To the fullest extent permitted by law, Pet Brand Saver shall not be liable for:

• Indirect or consequential loss,

• Loss of profit, sales, goodwill, or data.

9.3 Nothing in these Terms excludes our liability for:

• Death or personal injury caused by negligence,

• Fraud or fraudulent misrepresentation,

• Any matter for which liability cannot be excluded under UK law.

10. Promotions & Competitions

From time to time, we may run promotions or competitions. Each will be subject to its own terms and availability.

11. Force Majeure

We will not be held responsible for delays or failure to perform our obligations if caused by events outside our reasonable control (including strikes, natural disasters, or transport disruptions).

12. Law & Jurisdiction

12.1 These Terms and any disputes arising from them are governed by English law.

12.2 The courts of England and Wales will have exclusive jurisdiction.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

📧 Email: support@petbrandsaver.com
📞 Phone: 01254 449030 (Mon–Fri, 9am–5pm)